Main purpose

The post holder will provide strong leadership and management to the Service Managers (Community, Residential and Day) so that they are effectively developed, organised and operate as an effective management team to ensure operational reliability, consistency and affordability to those we support.

The post holder will contribute to the Charity’s strategic planning, governance and lead on quality improvement and financial and performance management of operational services. They will also have responsibility for the achievement of key objectives within the Charity’s Strategy and Business Plan in conjunction with the Chief Executive, Deputy Chief Executive and Service Manager roles.

Key tasks

Operational Planning and Delivery

• Develop and maintain key relationships with external partners both locally and regionally to sustain the Charity offer and consider business growth opportunities.
• To be accountable for overseeing the implementation of the service development plan by each Service manager.
• Ensure regulatory and professional standards are adhered to and ensure ratings reflect as a minimum a Good CQC rating or equivalent
• Work closely with the Charity’s Senior Leadership Team (SLT) and HR Department to ensure that the Charity remains a competitive, cost effective and attractive provider/employer within social care
• To be the nominated person for CQC and oversee the Charity’s compliance with the registered manager/s.
• To be accountable for the oversight of the Charity’s Quality Assurance strategy and Framework to ensure operational services and business functions are meeting the required expectations and is in line with regulatory compliance requirements.
• Work with the Service Managers and be accountable for ensuring relevant IT systems are used to aid service delivery and people management and are meeting operational services requirements.
• To ensure Service Managers are managing, and have available to them the required staff resources to enable the Charity to provide a reliable and consistent offer.
• To ensure that Service Managers are promoting and encouraging engagement and consultation with service users in order to shape the Charity offer.

Strategic Planning

• Contribute to the development of the Charity’s strategic business plan, in response to the Charity’s vision, values and ethos and taking into account external factors affecting the work of the sector, in conjunction with key stakeholders.
• To work collaboratively within the SLT in order to ensure the Charity keeps abreast and considers the changes within health and social care locally and nationally in order to influence the Charity’s offer.

Financial Management

• Have accountability for complete oversight of operational budgets.
• Oversee Service Managers to ensure they are managing budgets within the agreed financial and service delivery targets, whilst considering efficiencies where appropriate.
• Work as part of the SLT with key service leads in planning and developing the annual Charity budgets and also informing and directing the Income Generation targets.

Robust Governance

• To be accountable for negotiations with local authority/health commissioners and senior managers regarding framework agreements and contracts ensuring delivery and monitoring are compliant.
• Foster good working relations and report to the Board of Trustees on progress against key operational objectives, providing regular update reports and information.
• Contribute and lead on the implementation of the policies and procedures of the organisation ensuring they are reflective of professional and regulatory standards and meet operational requirements.

Leadership

• Develop a visible presence and role model the Charity’s values to inspire and motivate staff at all levels within the Charity and ensure a positive external image
• Supervise the Learning and Development Manager to ensure staff are compliant with regards to training and fulfilling the Learning & Development policy requirements of the Charity.
• Direct and oversee Service Managers to produce and work to annual service development plans that reflect the overall direction of Charity and its business plan objectives.
• To deputise for the Deputy Chief Executive Officer during their absence
• Lead on overseeing safeguarding, work with external partners, chair the Charity’s safeguarding panel and provide regular reports to the SLT and Board of Trustees in order to be transparent and evidence compliance.
• Lead on overseeing Health and Safety, work with external partners, chair the Charity’s Health and Safety committee and provide regular reports to the SLT and board of trustees in order to be transparent and evidence compliance.

General requirements

• Be accountable for ensuring all responsibilities are undertaken in an effective and appropriate manner, which meet the requirements of and are in accordance with the Charity’s Code of Conduct for Employees and Staff Handbook.
• Undertake training to evolve, maintain and develop individual performance, professional development and practice in line with policies and procedures and compliance with CQC regulations and local authority requirements and expectations.
• Participate and lead on internal/external meetings with managers and key professionals.
• Read and understand all policies and procedures.
• Undertake Tier 2 On Call duties on a rotational basis with the Operational Management Team
• Attend regular supervision sessions with the Deputy Chief Executive in order to ensure good practice in line with the Charity’s policies/procedures and its culture and values.
• To keep up to date with relevant changes in legislation.
• Ensure that all health and safety responsibilities are fulfilled to protect the health and safety of self, employees, service users and visitors and comply with best practice.
• Actively participate in all Supportability’s training and develop own practice following attendance.
• Uphold and behave in accordance with the the clients values, code of practice and policies.
• Promote and support awareness of equal opportunities and to ensure that bullying, harassment and intimidation are not tolerated.
• Work flexibly across the organisation to meet service demand and needs which may include evenings, weekends and bank holidays
• Undertake all mandatory training relevant to the role
• Be willing to travel to all services as required.
• Assist with any other ad hoc duties required as and when the business may require them.

To discuss this role, contact Donna Dalton

donna.dalton@dmdrecruitment.co.uk

M: 07500 339709